Terms & Conditions

1. Introduction

Welcome to Katimoni Kitchen Products (https://katimoni.shop). These Terms and Conditions ("Terms") govern your use of our website and the purchase of our premium kitchen products and services.

By accessing our website or making a purchase, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Company Information

3. Acceptance of Terms

These Terms constitute a legally binding agreement between you and BOOSTER28 ADS S.R.L. By:

• Accessing or using our website
• Creating an account
• Placing an order
• Making a payment

You acknowledge that you have read, understood, and agree to be bound by these Terms.

4. Definitions

For the purposes of these Terms:

• "We," "Us," "Our" refers to BOOSTER28 ADS S.R.L.
• "You," "Your," "Customer" refers to the person accessing or using our services
• "Website" refers to https://katimoni.shop
• "Products" refers to kitchen products, appliances, and accessories sold on our website
• "Services" refers to our e-commerce platform, customer support, and related services
• "Order" refers to your request to purchase products from us
• "Contract" refers to the legally binding agreement formed when we accept your order

5. Account Registration

5.1 Account Creation

To make purchases and access certain features, you may need to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account

5.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized use of your account or any security breach.

5.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity. You may close your account at any time by contacting customer service.

6. Ordering Process

6.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions are accurate, complete, or error-free.

6.2 Order Placement

When you place an order:

1. You make an offer to purchase the products
2. We send an order confirmation email (this is not acceptance)
3. We accept your order when we dispatch the products
4. A binding contract is formed upon our acceptance

6.3 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent transactions
• Failure to meet our terms and conditions

6.4 Order Modifications and Cancellations

You may modify or cancel your order within 1 hour of placement, subject to our processing status. Contact customer service immediately for assistance.

7. Pricing and Payment

7.1 Pricing

All prices are displayed in Euros (EUR) and include applicable VAT where required. Prices are subject to change without notice, but changes will not affect orders already placed.

7.2 Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfer (Romania only)
• Cash on Delivery (Romania only, subject to additional fees)

7.3 Payment Processing

Payment is due at the time of order placement. We use secure third-party payment processors and do not store your payment information on our servers.

7.4 Currency and VAT

All transactions are processed in EUR. VAT is calculated and applied according to the applicable tax regulations of the delivery country.

8. Delivery and Risk Transfer

8.1 Delivery Areas

We deliver to addresses within Romania and the European Union. Specific delivery options may vary by location.

8.2 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may be affected by factors beyond our control, including weather conditions and courier delays.

8.3 Delivery Charges

Delivery charges are calculated based on the destination and order value. Free delivery is available on qualifying orders as specified on our website.

8.4 Risk Transfer

Risk of loss or damage to products passes to you upon delivery to the specified address. You must inspect products upon delivery and report any damage immediately.

8.5 Failed Delivery

If delivery fails due to incorrect address information or your unavailability, additional charges may apply for redelivery attempts.

10. Warranties and Guarantees

10.1 Legal Warranty (EU)

All products come with a 2-year legal warranty as required by EU law. Products must conform to the contract and be free from defects that existed at the time of delivery.

10.2 Manufacturer Warranties

Products may also come with manufacturer warranties. These are in addition to your legal rights and do not limit your consumer protection.

10.3 Warranty Claims

To make a warranty claim:

• Contact our customer service team
• Provide proof of purchase and defect description
• We may require return of the product for inspection
• We will repair, replace, or refund as appropriate

11. Limitation of Liability

To the extent permitted by law:

11.1 Excluded Damages

We are not liable for indirect, consequential, or special damages including but not limited to:

• Loss of profits or business opportunities
• Data loss or corruption
• Business interruption
• Reputational damage

11.2 Maximum Liability

Our total liability for any claim shall not exceed the value of the products that gave rise to the claim.

11.3 Consumer Rights

Nothing in these Terms limits your statutory rights as a consumer, including your rights under EU consumer protection legislation.

12. Intellectual Property

12.1 Our Rights

All content on our website, including text, graphics, logos, images, and software, is our property or used with permission and is protected by intellectual property laws.

12.2 Limited License

We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes.

12.3 Prohibited Use

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works from our content

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our services, you consent to our Privacy Policy and the processing of your personal data as described therein, in accordance with GDPR and applicable data protection laws.

14. Prohibited Use

You agree not to use our website or services for:

• Any illegal or unauthorized purpose
• Transmitting viruses, malware, or harmful code
• Attempting to gain unauthorized access to our systems
• Interfering with the website's operation or other users
• Harvesting or collecting information about other users
• Commercial activities without our written consent
• Fraudulent transactions or identity theft

15. Dispute Resolution

15.1 Customer Service

We encourage you to contact our customer service team first to resolve any issues or complaints.

15.2 EU Online Dispute Resolution

EU consumers can access the Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

15.3 Alternative Dispute Resolution

We are committed to resolving disputes through mediation and arbitration where appropriate and required by law.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with Romanian law. However, nothing in this clause affects your rights as a consumer under the laws of your country of residence.

For consumer contracts, you may bring proceedings in either Romania or your country of residence. We may only bring proceedings against you in your country of residence.

17. Termination

We may terminate or suspend your access to our services immediately, without prior notice, if you breach these Terms or engage in prohibited activities.

Upon termination:

• Your right to use our services ceases immediately
• Outstanding orders may be cancelled at our discretion
• Existing warranties and consumer rights remain in effect
• Data retention is governed by our Privacy Policy

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website, unless otherwise specified.

For material changes that affect your rights, we will:

• Provide reasonable advance notice
• Clearly identify the changes made
• Allow you to reject the changes and terminate the relationship
• Obtain your consent where required by law

Continued use of our services after changes constitutes acceptance of the new Terms.