π¦ Orders & Payment
Order process, payment methods, invoices
π Shipping & Delivery
Delivery times, costs, tracking information
β©οΈ Returns & Refunds
Return policy, refund process, exchanges
π³ Products & Quality
Product information, specifications, quality
π‘οΈ Warranty & Support
Warranty coverage, technical support, repairs
π€ Account & Privacy
Account management, privacy, data protection
π¦ Orders & Payment
Placing an order is simple:
- Browse our products and add items to your cart
- Click on the cart icon and review your selection
- Proceed to checkout and enter your delivery information
- Choose your payment method and complete the purchase
- You'll receive an order confirmation email immediately
We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express
- PayPal: Secure online payments
- Bank Transfer: Direct bank transfer (Romania only)
- Cash on Delivery: Pay when you receive your order (Romania only)
All payments are processed securely with SSL encryption.
Order modifications depend on the order status:
- Within 1 hour of ordering: Contact us immediately for changes
- Order confirmed but not shipped: Limited modifications possible
- Order shipped: Changes not possible, but returns are available
Contact our customer service at +40 721 456 789 or support@katimoni.shop for assistance.
Yes, we provide invoices for all purchases:
- Digital invoices are sent via email after order confirmation
- Physical invoices can be included with your shipment upon request
- VAT invoices are provided for business customers
- You can download invoices from your account dashboard
Absolutely! We prioritize your security:
- SSL Encryption: All data transmission is encrypted
- Secure Payment Processing: We don't store your payment information
- Privacy Protection: Your personal data is protected according to GDPR
- Verified Business: We're a registered EU business (VAT: RO48459815)
π Shipping & Delivery
Shipping costs vary by destination:
- Romania: β¬12.99 (FREE on orders over β¬99)
- EU Central: β¬19.99 (FREE on orders over β¬149)
- EU West: β¬24.99 (FREE on orders over β¬199)
- EU South/North: β¬29.99+ (FREE on orders over β¬249+)
Express delivery options are available for faster shipping at additional cost.
Delivery times by region:
- Romania: 1-3 business days
- EU Central Countries: 3-5 business days
- EU West Countries: 4-6 business days
- EU South/North Countries: 5-8 business days
Times are estimates and may vary during peak periods or due to weather conditions.
Yes! Tracking is available for all orders:
- Tracking information is sent via email once your order ships
- You can track your order on our website using your order number
- SMS updates are available upon request
- Real-time tracking shows your package's current location
Our couriers will attempt delivery and:
- Leave a delivery notice with instructions
- Contact you via phone if provided
- Hold the package at the local depot for pickup
- Attempt redelivery the next business day
You can also arrange delivery to a workplace or neighbor with prior authorization.
98%
Customer Satisfaction
<24h
Average Response Time