π FREE SHIPPING on orders over β¬99!
Get your premium kitchen products delivered to your door at no extra cost. Fast processing, secure packaging, professional delivery.
π Order Processing Timeline
Here's what happens after you place your order:
1
Order Received
Immediate
2
Payment Verified
1-2 hours
3
Item Preparation
Same day
π Delivery Zones & Shipping Costs
We deliver to all EU countries with competitive rates and reliable service partners.
Delivery Time:
1-3 business days
Standard Shipping:
β¬12.99
Express Delivery:
β¬19.99
Free Shipping:
Over β¬99
Delivery Time:
3-5 business days
Standard Shipping:
β¬19.99
Express Delivery:
β¬34.99
Free Shipping:
Over β¬149
Delivery Time:
4-6 business days
Standard Shipping:
β¬24.99
Express Delivery:
β¬39.99
Free Shipping:
Over β¬199
Delivery Time:
5-7 business days
Standard Shipping:
β¬29.99
Express Delivery:
β¬49.99
Free Shipping:
Over β¬249
Delivery Time:
5-8 business days
Standard Shipping:
β¬34.99
Express Delivery:
β¬54.99
Free Shipping:
Over β¬299
Important Shipping Information
- All delivery times are business days and exclude weekends and public holidays
- Large kitchen appliances may require additional 1-2 days for special handling
- Remote areas or islands may have extended delivery times and additional charges
- All prices include VAT where applicable according to EU regulations
- Customs duties and taxes for non-EU deliveries are customer responsibility
π¦ Available Shipping Methods
Choose the delivery option that best suits your needs:
π¦ Standard Delivery
- Professional courier service
- Door-to-door delivery
- Email & SMS tracking updates
- Signature confirmation required
- Full insurance coverage included
- Contactless delivery available
β‘ Express Delivery
- Priority processing & shipping
- Faster delivery times
- Real-time GPS tracking
- Flexible delivery time windows
- Premium insurance coverage
- Weekend delivery available
πͺ Click & Collect
- Pick up from our BraΘov warehouse
- Completely free of charge
- 2-hour order preparation
- Personal product inspection
- Expert advice available
- Convenient parking available
π White Glove Service
- Premium service for large appliances
- Professional installation included
- Complete unpacking & setup
- Old appliance removal service
- Technical demonstration
- Available throughout Romania
β Special Delivery Services
Additional services to make your experience even better:
π Gift Wrapping
Beautiful presentation for special occasions
+β¬4.99
π
Scheduled Delivery
Choose your preferred delivery date
Free
π’ Business Delivery
Special arrangements for offices
Free
π¦ Saturday Delivery
Weekend delivery service
+β¬9.99
π Track Your Package
Enter your order number to get real-time delivery updates and estimated arrival time
You'll receive tracking information via email and SMS once your order is dispatched from our warehouse.
π― What to Expect During Delivery
π Before Delivery
- SMS notification with delivery time window (1-2 hours before)
- Phone call from courier if needed for access or timing
- Option to reschedule if you're unavailable
- Real-time tracking updates via our website
π During Delivery
- Courier will verify your identity and order details
- Inspect packages for external damage before signing
- Professional unpacking service for large items (if selected)
- All packaging materials removed if requested
π After Delivery
- Delivery confirmation email with proof of delivery
- Option to rate your delivery experience
- 24/7 customer support for any post-delivery questions
- Easy returns process if needed within 14 days
What If You're Not Home?
Our professional couriers will:
- Leave a delivery notice with instructions and contact details
- Attempt to contact you via phone for redelivery arrangement
- Hold your package at the local depot for up to 5 working days
- Schedule a convenient redelivery time at no extra cost
- Offer alternative delivery to workplace or neighbor (with authorization)
π¦ Professional Packaging Standards
We take extra care to ensure your kitchen products arrive in perfect condition:
π‘οΈ Protection Standards
- Multi-layer protective packaging
- Eco-friendly bubble wrap alternative
- Custom foam inserts for fragile items
- Waterproof outer packaging
- Tamper-evident security sealing
β»οΈ Environmental Responsibility
- 100% recyclable packaging materials
- Minimal packaging waste philosophy
- Biodegradable packing peanuts
- FSC certified cardboard boxes
- Packaging take-back program
π Size & Weight Guidelines
- Maximum single package: 30kg
- Large appliances split for easier handling
- Clear weight and handling labels
- Special "Fragile" and "This Way Up" marking
- Two-person delivery for heavy items
π·οΈ Package Identification
- Clear delivery address labels
- Order number prominently displayed
- Contact information for recipient
- Special delivery instructions noted
- Barcode tracking for logistics
π€ Our Trusted Delivery Partners
We work with the most reliable courier services in Europe to ensure your orders arrive safely and on time:
π·π΄ Romania - Fan Courier
- Leading Romanian delivery service
- Same-day delivery in major cities
- Extensive national coverage
- Real-time tracking system
πͺπΊ EU Deliveries - DHL
- Premium international shipping
- Express delivery options
- Full insurance coverage
- Professional white glove service
π¦ Large Items - Specialized Freight
- Professional appliance delivery
- Two-person delivery teams
- Installation and setup service
- Packaging material removal
β‘ Express Services - UPS
- Next-day delivery available
- Weekend delivery options
- Time-definite delivery
- Signature confirmation