Product Warranty - Katimoni Kitchen Products

Product Warranty

Comprehensive warranty protection for all your kitchen products. Quality guaranteed, service assured.

🛡️ 2-Year European Warranty

All our kitchen products come with comprehensive warranty coverage as required by EU law. Your satisfaction and product performance are guaranteed.

🇪🇺 Your EU Consumer Rights

As an EU consumer, you have legal warranty rights under EU Directive 2019/771:

  • 2-Year Legal Warranty: Automatic coverage for manufacturing defects
  • Conformity Guarantee: Products must match their description and be fit for purpose
  • Free Repairs or Replacement: No cost for warranty repairs within coverage period
  • Burden of Proof: For 12 months, we assume defects existed at purchase

Warranty Coverage by Product Category

Product Category Warranty Period Coverage Type Additional Benefits
Large Kitchen Appliances 2 Years Full + 3 Years Parts Manufacturing defects, electrical faults Free installation, annual maintenance
Small Kitchen Appliances 2 Years Full Coverage Manufacturing defects, motor failures Express repair service
Kitchen Tools & Utensils 2 Years Full Coverage Material defects, manufacturing flaws Replacement guarantee
Cookware Sets 5 Years Limited Warranty Coating defects, handle failures Lifetime repair service
Knives & Cutlery Lifetime Limited Warranty Manufacturing defects, blade integrity Free sharpening service

What's Covered & What's Not

✅ Covered Under Warranty

  • Manufacturing defects and material flaws
  • Electrical component failures
  • Motor and mechanical malfunctions
  • Premature wear under normal use
  • Safety-related issues
  • Product not performing as advertised
  • Coating or finish defects

❌ Not Covered (Exclusions)

  • Damage from misuse or abuse
  • Normal wear and tear
  • Accidental damage or drops
  • Damage from cleaning chemicals
  • Modifications or repairs by third parties
  • Commercial or restaurant use (unless specified)
  • Consumable parts (filters, bulbs, etc.)

🔧 How to Make a Warranty Claim

1

Contact Support

Email us or call our warranty hotline with your order number and issue description.

2

Diagnosis

Our experts will help diagnose the issue and determine if it's covered under warranty.

3

Authorization

If approved, we'll provide a warranty claim number and return instructions.

4

Resolution

We'll repair, replace, or refund your product within 14 business days.

Warranty Registration

While not required by EU law, registering your warranty helps us provide better service:

Register Your Product

Extended Warranty Options

💡 Extended Protection Available

For additional peace of mind, we offer extended warranty plans:

  • Extended Warranty Plus: Additional 2 years coverage beyond standard warranty
  • Accidental Damage Protection: Coverage for drops, spills, and accidents
  • Premium Care Package: Priority support, annual maintenance, and replacement guarantee

Special Offer: Purchase extended warranty within 30 days of original purchase for 20% discount!

Warranty Support Contacts

📞 Warranty Hotline

+40 721 456 789

Monday-Friday: 9:00-18:00
Saturday: 9:00-14:00

📧 Email Support

warranty@katimoni.shop

Response within 24 hours
Include photos when possible

📍 Service Center

BOOSTER28 ADS S.R.L.
Str. Lungă, Nr. 149, Ap. P3
Brașov, 500059, România

By appointment only

💬 Live Chat

Available on our website

Monday-Friday: 9:00-17:00
For immediate assistance

Important Warranty Information

📋 Before Making a Claim

  • Keep your original purchase receipt or invoice
  • Check our troubleshooting guides and video tutorials
  • Ensure the product is clean and accessible for inspection
  • Take photos of the issue if visible
  • Stop using the product if it poses a safety risk

⚡ Fast-Track Warranty Service

For registered customers and premium products:

  • 48-hour response guarantee
  • Express replacement for essential kitchen items
  • Priority repair scheduling
  • Temporary replacement products available

🌍 International Warranty

Our warranty is valid throughout the European Union:

  • Warranty transfers if you move to another EU country
  • Local service partners available in major EU cities
  • Warranty documentation available in local languages
  • EU-wide return and repair network

Need Warranty Support?

Our warranty specialists are ready to help resolve any product issues quickly and efficiently.

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